F.A.Q.

How can I reach Zenja Glass for a training/speaking engagement?

Thank you in advance for your interest! Zenja does her best to offer advice free of charge by posting podcast and video episodes on her social media channels. Please take the time to listen/watch/share those video posts. If you still find that you need further assistance, please email your detailed request to: CLICK HERE.

 

Are the products listed on your website original products?

Yes, all items (jewelry, print cards, etc.) were designed by Zenja Glass, owner of Unlocking Greatness, Inc. These products (including all images) are copyright and trademark protected. Please notify us if you find our products on other websites. We have not authorized ANY vendors to sell our products or infringe on our trademark jewelry collection, books, or prints.

Can I mark my purchase as a gift and include a gift message?

Absolutely! During checkout, simply type your message in the gift option text field. There is no extra charge for this. Also, don't worry, if a gift message appears, we will not include the payment portion of your receipt when your gift is shipped.

How long does it take to receive my order?

We ship our products from Illinois (USA). Most customers receive their products within 3-5 business days; however, shipping speed can vary, depending on your location.

 

How do I contact customer service regarding my product?

Have a question or comment? Click Here to contact us. We monitor and respond to all emails 7 days a week. 

Do you ship products outside the USA?

Unfortunately, at this time, we will only ship products to USA addresses.

What is your refund / return policy?

We do our best to get your order right the first time. This is why we personally inspect each item before shipping it to you; however, we do realize sometimes mistakes can happen.

We will refund/exchange your order within 30 days of purchase if the item is damaged/defective. If 30 days have passed since your order was placed, we will not issue a refund or exchange. To initiate a refund, follow these steps:

Step #1: Simply contact us and tell us the issue so that we can immediately make it right. Please include your name and order number.

Step 2: Mail your damaged item(s) back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 days. Our mailing address is: Unlocking Greatness, Inc. P.O. Box 7208, Prospect Heights, IL. 60070.